My name is Jenn, and I'm a 27 year old married and babied chick. In addition to a husband, a seven year old daughter, and a five year old autistic son, I also have four cats, three hermit crabs, two frogs, a few fish, and one snorty little Pug. I work from home doing a variety of writing and even some web design. I love blogging, digital photography and web design.
Dear Ritz Camera,
YOU SUCK.
No love,
The person who will never ever again shop with you
Why the suckage? Read the following conversation:
You have been connected to Brenda J.
Brenda J: Hello Jennifer, welcome to RitzCamera.com. I will be glad to assist you.
Jennifer: Hi Brenda.
Jennifer: Thank you.
Brenda J: I can understand your concern, and I am truly sorry to know that you were put on hold for a long time.
Brenda J: I apologize for the inconvenience.
Brenda J: May I have your order number?
Jennifer: Well, it’s not so much that I was on hold… it’s that I was disconnected each time. I don’t think the phone call lasted longer than three minutes before I would get disconnected.
Jennifer: It is xxxxxxx.
Brenda J: Please give me a moment while I track your order and check for the status.
Jennifer: Okay.
Brenda J: Thank you for waiting.
Brenda J: May I know whether you have used international credit card to pay for this order?
Jennifer: I used a Paypal debit card that is connected with my Paypal account.
Jennifer: I would have preferred to use Paypal directly, but didn’t see a way to do that and enter in the redemption code for a $50 gift coupon I had.
Brenda J: You will not be able to use the gift certificate through PayPal checkout.
Jennifer: I found that out when I tried to check out that way. That’s why I used my PayPal debit card.
Brenda J: You will not be able to use the PayPal debit card. However, you can provide us another mode of payment.
Jennifer: May I ask why I cannot use my Paypal debit card?
Jennifer: Nothing on your website says I cannot use that method of card to pay for my purchases.
Jennifer: I have a regular debit card attached to my bank account, but I would prefer to use the money in my Paypal account, rather than have to transfer money around.
Jennifer: I can verify the card if you would like, fax a copy of it to you, etc.
Brenda J: I am sorry; it is not possible. We do not accept faxed copy of your PayPal account.
Jennifer: The Paypal card is a MasterCard.
Jennifer: I meant that I would fax a copy of the card itself – front and back. It has my name and all card info as a regular card does on the front, and my signature on the back.
Brenda J: Please use the link to view the details of our payment method.
The agent is sending you to [link].
Jennifer: I already looked at that page. Under payment methods accepted: “We gladly accept Visa, MasterCard, American Express and Discover, PayPal”
Jennifer: My Paypal debit card falls under the category of MasterCard, as it has that logo, and PayPal.
Jennifer: It works like a regular credit card, is billed the same way.
Jennifer: I have logged into my account and can already see the temporary hold placed on the funds, pending the confirmation of the order.
Brenda J: I shall forward your order to our billing department and check the issue. One of our executives will contact you at the earliest.
Brenda J: May I have your telephone number?
Jennifer: My phone number is xxx-xxx-xxxx. Thank you.
Brenda J: You are welcome.
Brenda J: Thank you for visiting RitzCamera.com. Please feel free to contact us for further assistance.
Jennifer: Thank you. Have a good evening.
Post a comment