My name is Jenn, and I'm a 27 year old married and babied chick. In addition to a husband, a seven year old daughter, and a five year old autistic son, I also have four cats, three hermit crabs, two frogs, a few fish, and one snorty little Pug. I work from home doing a variety of writing and even some web design. I love blogging, digital photography and web design.
I received a Dell printer to review for a company. The printer, while a lower end model and definitely not up to par with my HP 2610 Photosmart all-in-one printer, is still a sleek, multi-function printer that I’m sure works nicely. But see, there is the crux of the matter. I cannot get the printer to work! The first installation simply hung. When I hit cancel and the CD drive popped out, I was hit with the oh-so-lovely Blue Screen of Death. The second installation crashed. The third installation failed, and when Windows Vista took over the attempts at installing necessary drivers, it spit out an I/O device error.
The review for this Dell printer is due on Monday. I contacted the support team of the company that sent me the printer on October 8th – twice, actually. Thus far, no responses. I can’t exactly do a review on a printer that is useless, outside of inserting a memory card and printing out papers and photos directly from it, with no special effects or settings that are normally specified from the printing software or computer program print settings.
And if I did do a review, it would be short and rather anti-Dell.
What would you do? What should I do?
I think that is the model of your printer the Dell 926 download the new drivers from Dell’s website. The ones on the CD that came with it probably don’t have Vista support but the ones on the website do.
http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A926&hidos=WW1&hidlang=en
Oh yeah generally you don’t connect the printer via USB until after you install the drivers (or when the driver installation asks you to).
If you can’t get it to work your more than welcome to invite me over tomorrow and install it on my XP laptop and test it out on, But only if you cook something good for dinner tomorrow ;P