My name is Jenn, and I'm a 27 year old married and babied chick. In addition to a husband, a seven year old daughter, and a five year old autistic son, I also have four cats, three hermit crabs, two frogs, a few fish, and one snorty little Pug. I work from home doing a variety of writing and even some web design. I love blogging, digital photography and web design.
In case you’re not following the recent posts at jenn.nu, let me tell you what’s going on. My hosting account with E-Starr was suspended last Thursday due to non-payment, because stupid me forgot to pay it (if I planned on having a future with this hosting company, I would definitely set up auto-withdrawal to avoid future non-payment issues). So I paid it on Thursday afternoon. Unfortunately, I wasn’t paying attention to the payment method, so the hosting payment was sent via e-check.
Well, the e-check cleared on Tuesday morning (for those of you playing along at home, it is now Friday). An employee of E-Starr, Jay, responded to an email sent over the weekend on Monday morning, and then again on Tuesday morning. While the email was about two unrelated issues: a password change and domain name change, the suspended hosting account WAS mentioned.
Anyway, it’s now Friday. To date, I have sent six emails, with the last three being CC’ed to another E-Starr support email address. I have submitted three helpdesk tickets, all of which clearly outline my request in the subject line and description/comment area, and all three having a high priority. I have also submitted three comment queries through the E-Starr billing system.
I have left three voicemails. And today, I went around to the owner’s personal blogs (two) and her MySpace account and left comments on all three.
I am starting to get really, REALLY angry. These aren’t just my sites that are suspended. They are the sites of my brother-in-law, and several online friends. This fuck up by E-Starr is not only costing people their convenience and domain uptime, but money, as most of the domains in question are used for paid blogging purposes. The domains being suspended means that the sponsored posts aren’t available for viewing and review, which means they are rejected, and the owners of the domain risk losing their payments for those posts, and their credibility with the paid blogging companies themselves.
If anyone has any suggestions, please let me know. I’m thinking about finding out who provides E-Starr with the servers (I’m 99% certain they’re leased on a month to month basis), and contacting them, to see if they can be of any help.
At this point, I just want the account unsuspended so I can grab backups and move everyone to my other reseller. As far as I’m concerned, I am through with E-Starr. I gave them two years of business and referred everyone that asked to them, and this is what I get in return?
Wow! I’m very close to moving my blogspot blog to it’s own domain and now I will make sure I stay away from E-Starr. I hope you can get this issue resolved soon!